First Steps

Whether you are required to make one trip or many, our support is available throughout your medical journey. There are no maximums for YANA’s support. If your child requires medical services outside the community or you are pregnant and are required to leave the Comox Valley to access medical care, please contact us by email or by phone. 

We will arrange a phone call, Zoom call, or visit our office to complete the intake process. We do not have a waitlist and can usually connect with you within a time frame that accommodates your needs. The more time we have to plan with you, the better we are able to help you. When you have your first phone/Zoom call, or attend your first appointment you will find that the atmosphere is casual and relaxed. The entire intake process is very simple and takes approximately 15 minutes. All dealings with YANA are strictly confidential.

If you and your child have already left the Comox Valley under emergency circumstances, please contact us as soon as you get a chance. We will make arrangements to fulfill the intake requirements over the phone, and together we can quickly explore how we are able to help you.

What info will I need to provide?

  • Full contact information for your child and primary caregiver(s)
  • Your child’s care card number
  • Confirmation of out-of-town medical appointment or treatment plan 
    • For trips off of Vancouver Island, you may provide a photo or copy of your completed Travel Assistance Program (TAP). The TAP form is the pink form that you receive from your child’s physician. The TAP form covers the cost of ferry travel for your child, yourself as an escort and your car when travelling to and from appointments on the mainland. Please note that your child must be travelling with you to be eligible for TAP.
  • Verification of your residential address (driver’s license or utility bill) may also be required.

If you haven’t received a confirmation letter or a TAP form from your physician, we can begin the intake process and we will work together to gather the necessary documentation.

The YANA office is open on Tuesdays and Thursdays from 10:00am to 2:00pm for drop-in appointments. Special appointments can be made outside regular drop-in hours. Emails and voicemails are checked and responded to Monday – Friday 9:00am-5:00pm, and after hours whenever possible in emergency situations.